Terms and Conditions

Terms and Conditions for Willey Flower Company Website

These terms and conditions (the "Terms and Conditions") are the terms and conditions upon which Willey Flower Company ("we/us") make this website available to you. These Terms and Conditions govern your use of the Willey Flower Company Website.
Products

All sales are final of fresh flowers and houseplants.


All products as depicted on this website are available for local delivery only. Certain flower and plant products may be delivered in bud to ensure longer life. All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality without notice. In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full no later than 30 days after the intended delivery date. 


Pricing

Prices listed within the Willey Flower Company website are subject to change during peak periods and to accommodate the seasonal availability of some flowers. Product prices exclude the local delivery charge. the charge for your selected delivery area can be viewed in the delivery info section of the site. We reserve the right to change without notice, the price, or prices of any, or all products listed on the Willey Flower Company website.


Orders / Payment

During the order process, you will be required to provide us with your complete personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details.  By clicking on the 'check out' button at the end of the order process, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Willey Flower Company website. Submitting your order is subject to our acceptance of this offer. We will send an email confirmation of your order details to the email address provided. We will not consider ourselves bound by a contract with you until we have issued this email confirmation.


Delivery

Delivery information can be found on the Delivery Information page along with standard delivery prices. Certain locations will be charged at a higher or lower amount than the standard delivery charge. Selected products are not available for delivery to certain areas - where possible we will advise you of these restrictions before you place your order.

Delivery Services - If you should require your delivery to be made same day or within a specific time period please call us to place your order. Your intended delivery date will be confirmed in your email order confirmation. We may process orders received on Sundays or Public Holidays the next working day. Delivery is not available on Sundays or public holidays, orders will be delivered on the next working day.

To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered. In the case of delivery to certain locations, where a third party is involved, such as offices, hospitals, funeral directors, and other business locations, the signature of any person authorized to accept delivery on behalf of the organization shall be accepted as proof of delivery to your chosen recipient. 

Please note that Willey Flower Company is only responsible for delivering to the address you quote (or to a neighbor if no one is at home) we regret that where the goods have been correctly delivered we cannot accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual receiver refuses or fails to return item(s). Where the delivery driver is unable to find someone to accept delivery they will deliver to a neighbor, leave in a secure location or leave a card at the address for the recipient to make contact. In the instance of difficulties in delivering your order to the intended recipient occurring, we reserve the right to contact the recipient using the contact details you provide at the time of placing your order. Before placing your order, please review delivery information & prices.

Cancellation
Should any customer place an order through Willey Flower Company, and then need to cancel the order, the cancellation must be made prior to the delivery of the order. If the cancellation is received after the order is delivered, no refund can be issued. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address. The customer can obtain new information so that the order can then be properly delivered using correct information. To amend or cancel your order, please contact Willey Flower Company during business hours using the contact details below.

Willey Flower Company contact details:
In the event that you are not satisfied with your order, any complaints should be addressed in the first instance to:
By email: localblooms@willeyflowercompany.com

Disclaimer
While we agree to use all reasonable endeavors to ensure that the Willey Flower Company site is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Willey Flower Company website and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control.

General
We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Willey Flower Company website and/or the Willey Flower Company delivery service from time to time. We will post any changes on the Willey Flower Company website and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Willey Flower Company website. Changes will be effective immediately after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions. Additionally, we reserve the right to suspend, restrict or terminate access to the Willey Flower Company website at any time. Your purchase will be deemed to have occurred in the US. These Terms and Conditions shall be governed by and construed in accordance with United States Law and the parties agree to submit to the exclusive jurisdiction of the United States courts.